Remote support
Let the TPVStream team connect to your register to help you, with your permission and securely.
With remote support, a TPVStream technician connects to your main register to set it up or solve a problem with you, without travelling.
Ask for help
- Call us or message us on WhatsApp. See Contact.
- On the main register, open Settings and, on the Remote support card, tap Get a code.
- Read the 9-digit support code to the technician. It's valid for 15 minutes and works only once.
Give your permission
When the technician connects, a window appears with their name and a verification code:
- Check that the code matches the one the technician reads to you.
- Tap Allow.
A Support connected notice stays visible for the whole session.
What the technician can do
| Can | Can't |
|---|---|
| See and change settings, products and printers | Sell, refund, close the day or issue invoices |
End the session
Tap End session whenever you like. The session also ends by itself.
The connection is encrypted end to end and goes through the TPVStream relay: nobody else can see it. Nothing connects without your permission.
Hours
Support every day from 9:00 to 18:00. Emergencies (you can't take payments or print) 24/7 for Premium Support customers.