Other common problems
Wrong time, data that doesn't match between devices, unclosed days and more.
On this page
The time is wrong
Receipt times come from the device. Turn on automatic time in Windows or Android settings. TPVStream warns you if the clock is off, because VeriFactu requires the correct time.
A satellite doesn't show the same as the register
It usually fixes itself within seconds. If not, on the satellite use Force Re-sync (Settings › Maintenance): it replaces local data with the main register's.
Re-syncing erases changes on the satellite that haven't been sent yet.
"Day already closed"
You've done the day's Z closure and want to keep selling. Open a new day or, if you closed by mistake, use Reopen the day. See Close the day.
Unclosed days
If you forgot to close several days, Closures detects them and offers Close all and archive: it creates one closure per day.
I forgot my PIN
Another administrator can change it in Settings › Users. If you're the only administrator, contact support.
The app is slow on an old device
Turn on Performance Mode in Settings: it turns off visual effects.
It works without internet, but…
Without internet you keep selling, printing and closing. Only these wait for the connection: VeriFactu submissions, cloud backups, remote access and updates.