A satellite won't connect

It can't find the main register

1. The main register is on with TPVStream open.
2. Both devices are on the same Wi-Fi. Watch out for guest Wi-Fi, which isolates devices.
3. On Windows, TPVStream is allowed through the firewall for private networks.
4. Try the QR code or Manual connection (IP and port 5487).

"Waiting for approval"

The satellite is waiting for you to accept it: on the main register, check the code and tap Accept. The window appears when a user is signed in on the main register.

"Connection refused"

The main register refused the device. To reconnect it, the administrator must remove it from the list in Settings › Terminals and accept it again.

"Device key not recognised"

The main register knows this device with another security key (for example after reinstalling). Remove it in Settings › Terminals and connect it again.

"This is not the main POS"

The configured address answers, but it's not a main register (often it's the satellite's own IP). Tap Reconfigure connection and choose the right register.

"No licence left"

All satellite seats are in use. Remove a device you no longer use or extend your licence.

It disconnects often

• Move the satellite closer to the router or add a Wi-Fi repeater.
• Turn off battery saver for TPVStream on Android.
• Give the main register a fixed IP in the router.