Cancel a ticket or make a refund
Delete a ticket that is still open or correct a paid ticket with a corrective document, as the law requires.
On this page
What you can do depends on whether the ticket has been paid.
Ticket not paid yet
An open ticket can be deleted without any tax record: open Options › Cancel current ticket and confirm. Lines already sent to the kitchen are noted in the Audit Log.
Ticket already paid: the corrective document
A paid ticket is never deleted. To cancel it or give the money back, TPVStream creates a cancellation ticket (storno):
- Open Settings › Ticket History and find the ticket.
- Open it and tap Cancel.
- Confirm.
TPVStream creates a new document with negative amounts that refers to the original ticket. With VeriFactu on, it is sent to the AEAT as a corrective invoice (R5 for a receipt, R1 for an invoice).
The original ticket still exists: the law requires keeping it. The cancellation offsets it in sales, the closure and reports.
Give the money back
The cancellation creates a negative payment with the same payment method. If the customer paid cash, take the amount out of the drawer: the till closure accounts for it.
In reports
Cancellations appear in the Z closure and in the monthly reports, which show gross, refunds and net.